Fulfillment Policy
Effective Date: 1/1/2019
Last Updated: 7/3/2025
Service Delivery Overview
NOM Media is committed to delivering high-quality marketing services in a timely and professional manner. This Fulfillment Policy outlines our delivery processes, timelines, and expectations.
1. Standard Delivery Timeframes
General Timeline
Standard Delivery: 7-14 business days for most services
Rush Projects: Available upon request with additional fees
Ongoing Services: Delivered according to agreed schedules in service contracts
Service-Specific Timelines
Strategy Consultations: Delivered within 7 days of kickoff meeting
Social Media Content: 7-14 days after approval of strategy and receipt of materials
Email Marketing Campaigns: 10-14 days after content approval
Video Production: 14-21 days depending on complexity
Paid Advertising Setup: 5-10 days after account access and materials provided
2. Delivery Methods
Primary Communication Channels
Email: Primary method for deliverables and communication
Client Portal: Secure online portal for file sharing and project updates (when applicable)
Video Calls: For presentations, reviews, and consultations
File Delivery
Digital assets delivered via secure cloud links
Large files shared through professional file transfer services
Original source files provided upon project completion and full payment
3. Project Delays and Communication
Delay Notification Process
If delivery timelines cannot be met, NOM Media will:
Immediate Notification: Contact client as soon as delay is identified
Reason Provided: Clear explanation of the cause of delay
Revised Timeline: New estimated delivery date
Progress Updates: Regular communication until delivery is completed
Common Delay Causes
Client materials or feedback not provided within agreed timeframes
Third-party platform restrictions or changes
Technical difficulties or equipment issues
Force majeure events beyond our control
4. Client Responsibilities for Timely Delivery
Required Client Actions
To ensure timely service delivery, clients must:
Meeting Attendance
Regular Meetings: Attend scheduled monthly and weekly meetings
Kickoff Sessions: Participate in project initiation meetings
Review Meetings: Available for content and strategy reviews
Information and Materials
Clients must provide:
Brand Assets: Logos, brand guidelines, existing content
Access Credentials: Social media accounts, advertising platforms, website access
Content Materials: Photos, videos, copy, product information
Feedback: Timely responses to drafts and proposals (typically within 48-72 hours)
Approvals: Final approvals on campaigns, content, and strategies
Client Delay Impact
Important: We cannot guarantee suitable results when clients fail to meet their responsibilities. Delays in client responses or materials will:
Extend project timelines accordingly
May impact campaign effectiveness and results
Could result in additional fees for expedited work
May affect the overall success of marketing initiatives
5. Quality Assurance Process
Review and Approval Workflow
Draft Delivery: Initial work delivered for client review
Feedback Period: Client has specified time to provide feedback
Revisions: Up to [X] rounds of revisions included in base service
Final Approval: Client approval required before campaign launch or final delivery
Delivery: Final assets delivered upon approval
Quality Standards
All deliverables undergo internal quality checks before client delivery, including:
Brand guideline compliance
Technical specifications review
Content accuracy verification
Platform compatibility testing
6. Weekly Communication Schedule
Regular Updates
Weekly Reports: Progress updates via email every Friday
Monthly Reviews: Comprehensive performance and strategy reviews
Ad-hoc Communication: As needed for urgent matters or approvals
Client Portal Access
When applicable, clients receive access to:
Project timelines and milestones
Delivered assets and files
Communication history
Performance reports and analytics
7. Service Modifications
Scope Changes
Changes to original scope may affect delivery timelines
Additional fees may apply for scope expansions
Written approval required for all scope modifications
Rush Services
Expedited delivery available for additional fees
Rush timeline subject to current workload and feasibility
Not all services eligible for rush delivery
8. Technical Requirements
Platform Dependencies
Service delivery may depend on:
Third-party platform availability and functionality
Client account access and permissions
Technical integrations and API limitations
System Requirements
Clients may need to provide:
Administrative access to relevant platforms
Technical specifications for integrations
Compliance with platform terms of service
9. Delivery Confirmation
Completion Process
Delivery Notification: Email confirmation when work is delivered
Review Period: Specified time for client review and feedback
Final Acceptance: Written or verbal confirmation of delivery acceptance
Project Closure: Final documentation and file transfer
10. Post-Delivery Support
Immediate Support
Technical assistance with delivered assets (first 30 days)
Minor adjustments and clarifications
Platform setup assistance when applicable
Ongoing Support
Available through separate service agreements
Training on delivered systems or processes
Performance monitoring and optimization
Contact Information
For questions about service delivery or to report delivery issues:
NOM Media
425 Oak Street, Unit C
Garden City, NY 11530
Phone: (516) 585-3432
Email: info@nommedia.co
Website: nommedia.co
Project Support: Available Monday-Friday, 9 AM - 5 PM EST
Policy Updates
This Fulfillment Policy may be updated to reflect changes in our processes or services. Clients will be notified of material changes that affect active projects.
By engaging our services, you acknowledge that you have read, understood, and agree to this Fulfillment Policy.